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Canada Post Strike
Rideau St. Lawrence Distribution reminds customers of theirresponsibility for bill payments during the mailservice disruption, and encourages them to sign up for eBilling. Canada Post …
Green Button
On November 1, 2021, the Ontario Ministry of Energy announced that electric and natural gas utilities across the province must provide their customers with access …
DER – Capacity Chart
Restricted Station Capacity Update Connection Impact Assessment Application Connection Impact Assessment Application Instructions Preliminary Consultation Information RequestDistributed Energy Resource (DER) Connections DERCP RSLD – Preliminary …
Change Your Price Plan
Please fill out the form below, and email it to customerservice@rslu.ca.
Scam Alert
Steps you can take to protect yourself against fraud Some common tactics fraudsters use to target Ontarians include impersonation of the local utility or its …
Hot Water Tank Rentals
Why rent from Rideau St. Lawrence Utilities? Renting from Rideau St. Lawrence means you’ll never worry about being without hot water. With a single call to …
Report an Outage
Our Automated Outage reporting system is coming soon! If you are experiencing an outage, call our emergency number 24/7. 1-866-276-1400.
Welcome to the new rslu.ca!
Welcome to the new rslu.ca!
Ontario One Call
Ontario One Call 1-800-400-2255 Why can’t I get a locate through you, my local utility, like before? As a local utility, we’re trying to make …
Contact Us
Do you have a question about your bill?Email us at customerservice@rslu.ca. Toll Free: (866) 381 – 1841After Hours Emergency: (866) 276 – 1400General E-mail: rslu@rslu.ca …
Water & Sewer
Water and Wastewater Rates Rideau St Lawrence bills water and sewer charges to residents of South Dundas, Westport, Prescott and Edwardsburgh/Cardinal on behalf of those …
New Customers
Service Agreements Rideau St.Lawrence Distribution requires all customers to sign aservice agreement for every service. This agreement only takesa few minutes to complete and will …
Billing – Latest Changes to Pricing
Changes to electricity prices for Ontario effective November 1, 2023. Ontario Energy Board Time of Use Pricing Time-of-use November 1, 2024 On Peak = 15.8 …
Employment Opportunities
Join us for an exciting career in an ever evolving industry OAs the electricity industry evolves, we strive to recruit the best talent when career …
Smart Meter Information
Time Of Use Billing Information The Government of Ontario, as part of its plan to create a culture of conservation, has directed Local Distribution Companies …
Frequently Asked Questions
When are your offices open? Our Prescott office is open to the general public for bill payments, signing service agreements, etc. Monday thru Friday, between …
Emergency Preparedness
Emergency Services If you have an emergency, CALL 911! Prepare Now, Learn How Is Your Family Prepared? Emergency Survival Checklist Flashlight & Batteries Radio & …
Paying Your Bill By Credit Card
Rideau St.Lawrence Distribution now provides customers with two additional quick and easy ways to make bill payments by using your credit card (Visa OR MasterCard): …
Payment Options
Method Of Payment For Hydro Bills Rideau St. Lawrence Distribution offers various methods to make payment of your monthly invoice as simple and convenient as …
Collection Policy
A hand delivered collection letter will be delivered to the service address 10 days after the due date, if the balance remains past due or …
Electric Vehicle Supply Equipment (EVSE)
Electric Vehicle Supply Equipment (EVSE) The following Electric Vehicle Charging Connection Procedures (EVCCP) applies to Electric Vehicle Supply Equipment (EVSE) connections for non-residential applications, include Level …
Billing – Terms
Explanation Of Electricity Terms On Your Bill Electricity: This is the cost of the electricity supplied to you during this billing period and is the …
Sample Page
This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site …
Sample Page
This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site …
Posts
RSL 2023 SCORECARD NOW AVAILABLE
September 2024
RIDEAU ST. LAWRENCE APPLICATION FOR 2025 RATES
RSL submitted an application for 2025 Price Cap Index rates on October 31, 2024. It can be viewed at https://www.rds.oeb.ca/CMWebDrawer/Record?q=CaseNumber=EB-2024-0053&sortBy=recRegisteredOn-&pageLength=400.
RSL Conditions of Service Updated March 2025
Updated March 2025 You can view the document below and submit any comments to rslu@rslu.ca.
Ontario’s System-Wide Electricity Supply Mix: 2023 Data
Electricity Retailing – Disclosure to Consumers, O. Reg. 416/99, requires retailers to disclose to consumers the Ontario system-wide electricity supply mix in the manner established …
Telephone Scam Notice
Rideau St . Lawrence Distribution is aware of a phone scam in our service area . A “threatening phone call” from a caller posing as …
Latest Changes to Prices
Latest Changes Changes to electricity prices for Ontario effective November 1, 2024. Ontario Energy Board Time of Use Pricing Changes to the ELECTRICITY line of …
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