Service Agreements
Rideau St.Lawrence Distribution requires all customers to sign a
service agreement for every service. This agreement only takes
a few minutes to complete and will provide you with information
regarding our standard office procedures and it ensures all
your information is correct with us. Note that once your service
commenced, you implied acceptance of the service agreement.
Fillable PDF versions of the service agreements are available below. Please fill out the appropriate fields and email them to customerservice@rslu.ca.
Residential Service Agreement
General Service Agreement
Security Deposit
Rideau St.Lawrence Distribution requires all customers to provide
a security deposit. We may also require a deposit for water and sewer services
on behalf of the municipality. Please contact us for the amounts.
Occupancy Charge
All customers receive a one time charge on their first bill
of $30.00 at each new location. This charge is to set up the
account and take the meter readings.
Waving the Electricity Security Deposit:
The deposit will be waived if you provide us with:
- A letter from another electricity or gas distributor in
Canada confirming a good payment history
This letter must cover a time period of at least one year
occurring within the last 24 months.
Good Payment History:
A customer is deemed to have a good payment history unless
more than one of the following occurred:
1. Disconnection notice
2. NSF (non sufficient funds)
3. Returned pre-authorized payment.
4. Disconnect/collect trip has occurred
Refunding Deposits:
After 1 year of a good payment history, the deposit will be
refunded or applied to your account.
If a deposit has been refunded due to good payment history,
however at a later date, the account no longer qualifies for
a ‘Good Payment History’, Rideau St.Lawrence Distribution
has the right to request another deposit.
We will review the status of the deposits yearly to determine
whether the entire amount of the deposit is to be returned
or whether the amount should be recalculated to be increased
or decreased. You may demand in writing, no earlier than 12
months after payment of a deposit that we review the amount
of the deposit to determine whether the entire amount of the
deposit is to be returned or whether the amount should be
recalculated.